R30 000 Laptop problems from Day 1. BAD SERVICE

I am a cinematographer and spend most of my working day behind a PC, editing footage. Looking to upgrade and after hearing nothing but good things about Dells great customer service and amazing PC's, I went and purchased a Dell XPS 15, from incredible connection, over my original choice of a Macbook Pro.<br> <br> Well I have had nothing but endless trouble with my PC from Day 1 and customer support has been pathetic! Over the last 6 months the PC has been in 4 times, for anything between 2 weeks to a month at a time. Even after replacing the motherboard, I am still having problems.<br> <br> This time the PC has been in since the 28th of July and have been told one two occasions, in the 1st two weeks, that the technician has not been able to even have a look at the PC due to all the customers coming in for windows 10 upgrades. THAT IS NOT MY PROBLEM!!!<br> <br> I have not only lost business from this huge inconvenience, but I have lost clients! <br> <br> I am so tired of hearing excuses and never again will I purchase from Incredible Connection, nor will I ever recommend them to anyone!<br> <br> I DEMAND A REFUND!