PUTRID SERVICE FOR REPAIR/ REPLACEMENT

I brought a faulty Notepad into the Incredible Connection Blueroute mall branch on the 18 December 2021.

I was told on the day that the item would be booked in for repairs and i received an SMS stating that the matter has been logged with JD Service Centre (bearing in mind that the notepad is used for me working from home in the current times) and the following reference number was provided: IC-MECE-***

I have not heard anything since and was forced to be in office, placing myself at even greater risk of contacting covid-19, This is pathetic NO RESPONSE FOR NEARLY 2 MONTHS!!!

I went into your branch to follow up on the matter on the 12/02/2022 and was asked the exact same questions I was asked initially when bringing the faulty item to your very unhelpful store!! I explained to the gentleman "assisting" that I have taken out an extended warranty on the item and provided this to the first lady who "assisted" on the 18/12/2021. I was informed that I would be contacted by Monday 14/02/2022; however, STILL NOTHING!!!!

I am now at my wits end in trying to get assistance from you and feel that it is time to take this matter further to see what the CPA would think of this terrible terrible service!!!

You have been nothing but an inconvenience, no proper service and NO CUSTOMER SERVICE!!