Purchased Online Product... YET NO PRODUCT RECEIVED!

On 12 May 2020 at 20:26, I purchased the Microsoft Office365 Family package for R1300 online as a visitor. The reason I purchased it was so that I could do my work from home during this lock down as my 12 month subscription had expired. The other reason I purchased the package online is so that there was no need for me to drive to the store because this specific package key would be sent to me via email.

It is now 18 May 2020 and I have still to date not received an email or phone call to explain where my product is. I have provide Incredible Connection - Emalathleni, Highveld Mall with numerous chances to assist me. I am fed-up with South Africa's EXTREMELY POOR CUSTOMER SERVICE. Why provide ONLINE SHOPPING if there would still be NO CUSTOMER SERVICE. Honestly??!!!!

I have provided my ORDER NUMBER....but yet still nothing.