Privacy breached and horrific service

Hi there

I would like to report a few complaints regarding my order number: ********** 77.

The above order was placed on Tuesday the 9th of April 2019 at 19h32, and the payment was made the same day at 19h40. The proof of payment was send via my online banking app to **********

I made a call on 12 April 2019 at 11h44 where I queried my order as the payment was still not cleared up. The lady requested that I re-send the proof of payment and that a 3 month bank statement is sufficient to confirm the payment. I sent the statement and was then later told to send a "detailed proof of payment". As I understand, the first request breaches my privacy and also in a way, breaches Incredible Connection's terms and conditions.

I re-sent a proof of payment, again. Still waiting on an update on the payment clearance.

The service I received was ********** and I will definitely not do business with Incredible Connection again.

I would like a formal apology letter and a letter that states that my 3 month baking statement has been destroyed.

Thank you Kyle de Wet