Price / canceling order - Incredible connection

The worst service I have ever received.

On 19 March 2020 I placed an online order for an XBOX PDP Controller going for R349 (not listed as “sale” item). Everything was paid for and confirmed on their website on my account. However, I did not receive an SMS or email. On the Saturday I called the tracking service number (after 20 tries, no lies), to which I was told “it hasn’t been shipped yet). I then called again on Monday to which I was told “somebody will get back to you today”, which they never. I messaged the issue to the Incredible connection page on Facebook and was told “we are looking at it” and was issued a reference number.

Today, 24 March 2020, I was advised that my order was cancelled and refund will be done (without my permission or me cancelling it), because the PRICE on their WEBSITE was INCORRECT, and they cannot go ahead with the purchase because of the incorrect price. Firstly, this is no my problem at all, if you advertised the product for R349 and I paid for it in full, that is your problem and I expect to get it at that price. Secondly, if the price is incorrect then why is your website still showing the product available for R349??

All you can say is sorry and offer me a 10% discount? I really don’t need the discount. I never cancelled my order. I expected my order, and there is nothing wrong with the price because your website still shows the same Price at R349.

No phone call apology. Just “automatic reply” email stating the the acts and conditions etc etc etc.

This will be posted to all social media platforms and I have screens shots of my order with the price at the time of purchasing, as well as a screen shot of the product showing the current price (which is the same)

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