POOR TUCKSHOP SERVICE

i purchased a canon camera from incredible connection for 8600 on the 18/09/19 and i was aware that the shipping would take 14 working day. after a week or so i called to inquire how far the order was because their order tracking system was indicating there was no tracking on my order. i was told they would connect the supply and get back to me, that was not done. i called again after the 3 weeks, they still didn't have any information for me, i then went and commented on their Facebook page then they responded saying my case was being attended to, days later i call again, then i was told that the that the supplier DID NOT HAVE STOCK. WHAT ANNOYED ME WAS THE FACT THAT IT TOOK A MONTH TO FIND OUT THAT THEY DIDNT HAVE STOCK, THEY ARE STILL ADVERTISING THE CANON POWERSHOT G7 MARK II TILL THIS VERY SECOND. SECONDLY, I WAS THEN ASKED WHAT I WOULD LIKE TO DO, MAKING A POINT THAT I BE THE ONE TO CANCEL THE ORDER, I ASKED FOR AN IMMEDIATE REFUND, IT HAS BEEN A MONTH OF INCREDIBLE CONNECTION HOLDING ON TO MY MONEY, THEY SENT AN EMAIL BACK TO SAY I WOULD GET MY MONEY WITHIN 5-10 WORKING DAYS, MEANING I WILL ONLY GET IT BACK ON THE 1ST OF OCTOBER, IF THEY DON'T FORGET.

I HAVE TO CONTINUOUSLY CALL THEM, NOT ONCE HAVE I BEEN CALLED, INSTEAD THIS IS THE EMAIL I RECIEVED.

Good day,

Hope this mail finds you well. Please note that we haven’t received stock on this order yet, currently advise if we can process a refund for you.

Sorry for the inconvenience caused.

Kind regards,

Humbelani Maba

E-Commerce

Hi Fi Corp & Incredible Connection Marlboro House

6 Eastern Service Road, Eastgate, Sandton, 2090

Email: ***

IM ANNOYED.