Poor Service Incredible Connection Secunda

I went into the Incredible Connection Secunda branch and bought a HP all in 1 PC for our small business at the end of November 2019. Our business opened on the 13th of January...just over a week after opening the PC crashed. I called the Secunda branch and explained my situation. They then informed me that I had to take my brand new PC to the branch so that they can send it away for repairs and that it would take 21 days to get back.... I told them that this was unacceptable as I have a buisiness to run and that they should either supply me with a new PC or give me a refund... after a long battle I reluctanly agreed the send the PC away... but only after I had made a back up of my data... that cost me R450... they were unable to make a back up at the store.......

My PC was then sent away. I received it back on Saturday the 1st of February 2020. Switched it on today the 3rd of February 2020... the PC worked for 5 minutes.... then gave me the exact same error as the first time.... THIS TIME I WILL DEMAND MY MONEY BAC****!