Poor Service - Incredible Connection - Gateway

In December 2017 I purchased a HP laptop for my daughter , but by February 2018 it was sent for repairs as the hard drive crashed. In August 2018 the hard drive crashed again ant this time it severely overheated. I requested a new one but was told that this was not the company's policy. A third crash occurred in January 2019, but still the company will not entertain any amicable solution. The manager Mike is arrogant and unhelpful and does not consider his customers as an important aspect of Incredible connection .

This company has no ethical customer interaction an are completely operating outside the scope of the national consumer act. A simple replacement would have renewed my faith in this company but their arrogance and unwavering demeanour leaves a bitter taste .