Poor Service : Incredible Conection

I am "incredibly" frustrated by Incredible Connection's service. I bought an iPad online on the 27 November. The last update on their tracker system was on the 28 November stating that it is ready for dispatch. To date I haven't received my parcel and I can't get through to anyone on their customer Service number (no one every answers) to find out when I can expect it.

I managed to speak to someone over live chat on their website and they said I had to send proof of payment even though I used my Discovery Airmiles and my discovery credit card to pay for it. Both the Airmiles and money have been deducted from Credit Card. I sent the proof of payment to ********** and again I've had no response.

Why did someone not get in touch with me if they had a problem with the payment. I'm beyond frustrated. I'm at the point where I will never buy anything from Incredible Connection again. Very Poor Service!!!!!