Poor Service from On line but saved by Blue Route Branch

I would like to thank Hayley and Naeema for there incredible service. I ordered a cell phone on line which had already been used. I contacted the call centre and sent a email and had very poor service. When I contacted Naeema and Hayley they where most helpfull and went out of there way to assist me. My orignal phone was delivered on the 23 May. Finally sorted out on the 10 May. Naeema and Hayley I think you should be running Incredible Connection. Your support and kindness is much appricated hopefully Incredible Connection takes note what a asset you are to the company. E Browning