Poor service from Incredible Connection and email address which doesn't work!

I purchased a Kindle from The Incredible Connection Eastgate Branch and have sent them the missive below to their CEO at the email address given on their website, which turned out to invalid, hence my salutation below. To whom it may concern. I wrote, I thought to your CEO, complaining about the lack of service received from your Eastgate Branch, but have unsurprisingly received no response. During 2003, I purchased a Kindle reader from that store which packed up, unfortunately just out of the guarantee period. I consequently filled in a request form for the unit to be repaired and since that date, despite many requests for progress, I have had no satisfactory response, in fact no response at all. This is totally unsatisfactory and I must assume that your customer satisfaction policy, if you have one, is not working . I sent a communication to your head office I thought, but noticed that there was a request for branch details to be supp****. I must assume from the appalling lack of response that “Head Office” has insulated itself from the handling of pesky customer complaints, even when the branch doesn’t supply an acceptable level of service. I hope this complaint does not receive the usual “non-service” treatment and that someone will have the good manners to respond to my complaint and tell me when I will be able to retrieve my reader! Yours sincerely.

JF Payne *** *** PS: I WOULD SUGGEST THAT THE BRANCH CONCERNED, RECEIVE SOME CUSTOMER SATISFACTION TRAINING. Frank Payne Since then I have tried to contact them and finally got through to a complaints department, who gave me a vanilla reply, so we'll see what happens now. In frustration I tried to contact Amazon in Cape Town to complain about the lack of response from their so called stockist, but the number shown on the their website