Poor service from incredible connection

I bought a phone from Incredible connection and was advised to take out an insurance cover for it of which I did. My phone started giving problems so I took it in since it is still under warranty. It's been two months of chasing. Today I was told they are still waiting for a quotation. Prior to that I was referred to their useless insurance company which never answer their calls. How on earth do they expect one to survive without a phone in this day and age. It's been over two months and they still do not have a quote for repairs . I just thank Thandeka for always coming through in terms of need