Poor service from Incredible Connection

I have been battling with an order since Thursday morning. Money was taken from my account. Die to a system error on their end, the payment did not go through. The order was then cancelled. When contacting the Call Centre, they are extremely useless at handling the query. Their standard line is "I have escalated the problem to the Online department who will contact you". Still have not heard from them. Eventually, without prior notice, a courier arrived at my house on a Sunday. I was not home. Now I am told that the delivery will take another 5 days