Poor service

I am very disappointed by the service that I received from incredible connection, I made an online order for two kiddies tablets as a Christmas Gift. This is the third day receiving an sms confirming that the my order is out for delivery yet till now it has not arrived. I've contacting the call center but they keep you on oh hold eventually someone picks and drop the call. The sms advises that they will a tracking link sent however no link has come through thus far, it Christmas eve today and the office is closing at 12:00 pm the only reason I came today was to pick up the order and leave for our holiday.