Poor Service Delivery and Customer Care

The fridge I ordered online was supposed to be delivered yesterday as per the SMS I received from Incredible Connection. Seeing that no one was communicating with me all day yesterday, I decided to call customer care and after a long time of being put on hold and some agents hanging up on me, an agent named Zolile Mkhize finally confirmed yesterday that the fridge was out for delivery but it never arrived.

What I want to know is where is my fridge? Why are the service delivery and customer care so poor? And why do the WhatsApp agents text like they did not go to school? I’m highly disappointed. If my fridge doesn’t arrive by latest Monday (tomorrow), I want a refund. I urged everyone to never purchase online from Incredible Connection. Euw!