Poor Service: Delayed Delivery of Defy Fridge

I placed an online order for a Defy fridge with Incredible Connection on 25 February 2026 . Today is 4 March 2026, and the fridge has still not been delivered or even given a realistic ETA. According to Incredible Connection's own delivery policy (clearly stated on their website), delivery should take place within 2–5 working days (Monday to Friday, excluding public holidays). My order was placed on a Wednesday, so by any reasonable count, it should have arrived by now (this is approximately day 6 of working days). Instead, there has been no delivery, no proactive updates, and no stock/shipping confirmation. I called customer service multiple times to follow up. They informed me that the order had been "re-processed" (whatever that means—no explanation or new timeline provided), and if I wished to cancel due to the unacceptable delay, any refund would take 14 days to process. This is extremely disappointing, especially as their official returns/refunds policy mentions up to 10-30 days in some cases, but 14 days for a simple cancellation on a non-delivered item feels excessive and customer-unfriendly.

Do not order from this business