Poor service at Jabulani mall store

I am writing to express my disappointment regarding the poor service I received at your Jabulani Mall store yesterday. I have been a loyal customer of Incredible Connection for many years, and I have never experienced such unacceptable behaviour before. I visited the store to book in my device as it was blocked. Although Tshepe was assisting other customers at the time, he was kind enough to direct me to the till, where he said I would receive assistance. When I reached the till, I was met by a lady who had deliberately hidden her name tag, but I later confirmed that her name is Nonhlanhla.

I explained to her what I needed, but she immediately dismissed me, claiming she was busy and that Tshepe would assist me once he was done. However, moments later, she was on her phone, and shortly after, two more customers arrived for cellphone applications. She assisted them immediately and with enthusiasm, while I continued to wait.

I ended up waiting 40 minutes to be assisted by Tshepe simply because Nonhlanhla refused to help me. It was clear that she only prioritises customers who are purchasing something, even though I had made a purchase at the same store on Saturday. Her attitude came across as unfriendly, rude, and unprofessional. I also observed how she treated her colleagues, and it appeared to be disrespectful and borderline bullying. This is not the kind of teamwork or customer service I expect from Incredible Connection. I strongly suggest that she receives additional training in customer service, professionalism, and teamwork. This experience has left me extremely disappointed, and I hope that management will address this matter urgently to ensure no other customer receives such treatment.