Poor Service

Incredible *******ION Please note that the above related to an online purchase and NOT a purchase at a store. ORDER NUMBER: #*** On Friday I PLACED ON: NOVEMBER 29, 2019 1:26:10 PM CAT - placed an online order. Approximately 30 minutes later after realising that she specs were insufficient I cancelled the order telephonically. I was promised that an email to the effect would be sent to mail. Which I never received. On Saturday, after receiving notifications of dispatch, I called the call centre again to confirm the cancellation - I spoke to Sumayah agnew who again confrmed that the order was cancelled and promised to send me an email confirming such. In the interim, I have called your call centre numerous times and it just rings then cuts off. I am still waiting for a refund on my purchase, and to date, not one person has bothered to call me back, reply to my emails or Offer me accurate information. Can I please have a refund for the laptop purchase that I cancelled. I have in the interim, purchase another laptop from your Northgate store.