Poor service

<p>The sheer incompetence showed by the entire Incredible connection team has flabbergasted me to a point whereby I cannot understand how you guys are still in business. You are a joke and a perfect example of how NOT to conduct business. I have been trying to keep my cool for a week and half now whereby your call centre staff gave new meaning to the word pathetic to me trying to resolve the matter with the Forways store directly and the branch manager now avoiding me. As I type this I feel that this must be scene from a movie, or Leon Schuster is making a new movie with me as the unsuspecting victim. These are the ONLY excuses I can’t think of because nothing else makes sense. This is an absolute JOKE! Your service is pathetic and your client interaction is even worse. I ordered 2 items online from you on the 28th November 2016 and paid an extra fee for a shorter delivery time span. I received the idea pad last week Thursday (NOT within the time span I paid extra for) and upon querying about the 55 inch TV I was told that the TV is placed in the same packaging as the note pad. A 55 inch TV in the same packaging as an IDEA PAD? This was the beginning of what has now turned into excuse upon excuse, promise after promise and transfer after transfer. I do not care for the TV anymore and I want my money refunded. I want my extra fee for shorter delivery time refunded! I am infuriated by the fact that Incredible connection are more than happy to conduct themselves in this manner and no senior manager bats an eye. I am infuriated by the fact that I as the client now has to wait until you find the TV wherever it has been delivered to, ****** or broken. This is NOT by problem, and you should have send me another TV and investigate the missing TV on your OWN time.</p> <p> </p>