Poor service

Subject: Complaint Regarding Poor Service at The Glen Store

Dear Incredible Connection Customer Service,

I am writing to express my dissatisfaction with the service I received from the supervisor Juda, at your Glen store. I drove all the way from the North to purchase a TV, only to encounter several issues that left me extremely frustrated and unhappy.

Firstly, I was informed that the TV set I wanted to purchase was only available as a display model. I then requested to purchase it at a discounted price since it was a demo unit. Tumi, the sales consultant, contacted the store manager, who had already left for the day, to authorize the discount. Authorization was granted; however, the supervisor on duty refused to process the sale, leading to a back-and-forth situation that tested my patience. Eventually, he decided to authorize the sale, but there was no apology, making it seem as if he was doing me a favor.

Secondly, when I arrived home, I realized that the remote control for the TV was not packed. This oversight has caused me significant inconvenience as I now have to drive all the way back to the Glen store due to someone's incompetence.

The lack of professionalism in that store is shocking!!!!

I am not happy with this experience and expect a prompt resolution to this matter. I look forward to hearing from you soon.

Precious ***