Poor service.

We sent a PS4 for repairs at incredible connection which was no longer under warranty that was in December 2018. A payment was made for diagnosis and we paid an amount of R450 of the device to be checked. A call was then received wherein we were informed of the estimated costs of the repairs where they were given a go ahead to repair the device.

On the 5th of February 2019 the device was collected from the Newcastle branch after we were advised that it had been repaired. A further payment of plus minus R2800 was paid for the repairs.

We took the devise home only to find that the said device is not working. Initially the device was not reading the discs but now it was in a worse off condition as it wasn’t responding to anything.

We went back to the branch the technician at the branch checked it and confirmed that it wasn’t working. He said all that they could do was to return it for repairs once again.

We refused for it to be sent back for repairs once again as it came back in a worse off condition. I then demanded a refund. The manager Fani Khutha was called and he could not assist he said they are not allowed to refund for repairs.

I contacted their call centre on Saturday the 9th February I was promised that they’d come back to me and send me a ticket number for my complaint but I did not receive anything.

I phoned again on Monday the 11th of February but todate I haven’t received any communication from them.