Poor Service

I bought a pair of AirPod Pro at the end of November. After a month of problems I took them in the first chance I got. I was told that iStore would be quicker at fixing it from a rep at Incredible Connection. It was checked and they replaced one of the pods. A few months later same thing. Got them back and the problem persisted. Took them in a total of 6 times since I bought them. The service center suggested I get a approval for a replacement unit. The approval was denied because it falls out of the 6 month window for replacement as well as the fact that it was bought at Incredible and not iStore. I took the unit to Incredible and booked it in. The unit is 9 months old and for 4 of those months everything was in lockdown and for the entire August and September up to now. Incredible informed me that they only opened in June. As an essential work I didn’t have time to go into the store therefore during that time they opened I couldn’t get to the store.