Poor service

I tried out Incredible Connection's online purchase service last Friday, bought a few items paid via EFT. Although I opted for an instant EFT payment my order only reflected on Monday that the funds had cleared.<br> I wanted early delivery of the goods so I had paid extra for next day delivery. <br> <br> I tried to get hold of their websiteorders department to confirm when the delivery would be made, the whole of yesterday both on email and telephone to no avail. Their online order tracking tool does not work.<br> <br> Today my online order status has changed from \Received Paid"to \""EFT Unpaid\"". I finally got hold of their websiteorders department and they tell me that delivery might only be tomorrow.<br> <br> How the hell do your online purchases work and what is the difference between free shipping and same/next day shipping.<br> <br> This has been a frustrating experience. i would have saved myself lots of time and money if i had just gone to the store.<br> <br> <br> """