Poor response to wrong items sent

<p>Purchased a set of games from the company</p> <p>Some of the games were the incorrect</p> <p>Log a complaint with Incredible Connection to rectify the issue</p> <p>Still no response after four days</p> <p>Received a call about another complaint which they sorted and explained to the caller that I have an outstanding complaint.</p> <p>Caller didn't seem eager to handle my outstanding issue and only wanted to ensure previous complaint was seen to</p> <p>He/she Envised me to call customer services again but this didn't make sense to me as now I already had a representative of customer service on the line </p> <p> </p> <p> </p>