Poor product quality. Such an inconvenience.

I bought two identical Mecer laptops on 19 January 2021 for my kids. Within the first few days, I realised that the battery performance of the one was sub-standard. I would charge them both to 100%, switch off and then when they were switched on the next day, the one would still be at 100% and the other at around 65-68%. I brought this to the store's attention within the first week... from the beginning, I made it clear that I was not interested in a repair. I bought a faulty device, and I expected a new replacement. But Incredible Connection was not able to take accountability for the inconvenience caused, and after a couple weeks of backwards and forwards, insisted that the laptop be sent back to Mecer before any action (replacement or otherwise) be taken. I then took the decision to return both laptops on 12 February (less than a month from date of purchase), as I was no longer interested in dealing with a business that cannot honour the quality of the products they sell. I received a full refund on 24 February. I now have the dilemma of finding other devices but after a few minutes here on Hello Peter, I have no idea who to trust and where to go. Incredible Connection is just one of a bad bunch!