POOR POOR SERVICE DELIVERY!!!!!!!

I feel so disappointed, i bought by Dell Vostro 3500 Laptop Service number 4hz8lf3 ***2 for R10 000 on promotion with a 3 year warranty. We took the laptop to incredible connections retail park Boksburg more than once with a issue that is freezes and shows broken pixilated image then it shut down or you have to switch it off via the power button. A hardware test was done with at incredible connections no faults found, we were told it is a software issue and the laptop was reloaded with a new windows 10 24/07/2022, which we had to pay R450 for, i got the laptop back and as i was busy installing a antivirus and my printer the same issue occurred, the laptop was taken back to incredible connections where it was checked again no hardware issues found. We fetched the laptop from incredible connections on Saturday after we were told to phone Dell to log a call to come and collect the laptop to get it repaired as they cannot repair it, after a phone call to *** we where send instructions via email to fix the laptop ourselves we still have a issue.

I do not know what the use is of having a 3 year warranty on a laptop is if we cannot be helped,

I have UNISA Studies to complete and i am without a laptop.

I will never buy a laptop at incredible connections or buy a Dell Laptop

i can be reached on ***