Poor Poor service by Incredible Connection

Very dissapointed in Incredible connection Somerset Mall in Somerset West. My wife bought a laptop (Vodacom deal) on the 04th of August 2018 at about 13h00. Signed all documents with bank statement and copy of ID. Salesman informed us that the lady is off who needs to put through the deal and will only be at the store on Monday the 06th of August. She is the only one with code. He will hand over all paperwork to her on Monday morning the 6th of August. On Sunday afternoon the 5th of August the roof of the Mall collapsed which resulted in the store being closed. Phoned store everyday since Monday the 6th of August but no luck. On Thursday the 9th of August they open again and I phoned the manager who informed me sorry the deal ended on Monday the 6th of August and Vodacom won't open the deal again. Phoned customer care on Friday morning the 10th of August and spoke to a Jacques who informed me they will send me a reference number via sms and will contact me within 24 hours. No sms, no phone call. Phoned this morning the 13 of August again and again spoke to Jacques who than gives me the reference number (740064) and promised me somebody will phone me today still because he escalated the case. Almost end of day, no call.

We signed the deal on Saturday the 4th of August and the deal ended on Monday the 06th of August. We can't be penalized because you don't have staff in store who are authorized to sell your products.