Poor, poor customer service in Credit department!

I app**** for credit in store (Eastgate) on Sunday the 29th June, and I was promised a phone call to notify me about the outcome of my application. However, I have been the one doing the calling since, because the consultant that created my application has been on leave since. No one has bothered to finalise the application and update me - even though they all kept taking down my name and cellphone number during my follow-up calls. Only yesterday afternoon (2 July), after I called the store three times, I was told that my application was not sent through due to a missing document, and I was asked to bring my proof of employment in store. Again, I was promised an "update" call. Today, 3 July, I have called the store three twice already and there is no answer.

I app**** for credit because of an urgent need for a PC. But the process of this credit application has taken longer than my patience span. I am disappointed.