Poor poor communication lines

The Incredible Connection's line in Sandton City is never ever ever ever ever answered, I would like to know what the issue is here. If you are not going to answer the line that you communicate to customers, it makes you look like there is bad management within your system as your staff are making you look bad deliberately. <br> <br> I have a simple query as a potential customer and I have to drive there to get an answer, seriously????<br> <br>