Poor Online Shopping Experience - Non Fulfillment of Order but they have my money

I ordered a tablet that was listed at R1,999 on Incredible Connections website and received confirmation that my payment went through and that the order was confirmed. I called their call center and they told me it was ready for collection, and I needed to phone the store to confirm. I called the store to confirm and after waiting half an hour for them to phone me back was told the product was incorrectly priced and they cannot fulfill the order and I would need to wait for the online order team to get back to me. I waited another two days to be told that I would get a refund. I have only ever ordered off Incredible Connections Online platform twice, and both times it’s been a disappointing experience. Buying from Incredible Connection has proven to just be a waste of my time, inconvenience and them collecting interest on my money. The sad thing is that there are so many negative stories on Hellopeter, and by the lack of replies, it appears that Incredible Connection management are not particularly interested in their customers. Clearly going out of business due to poor customer service is not of primary concern, when today’s digital economy is an experience economy. Fortunately this makes it so much easier for new e-commerce giants to enter our Market.