POOR DISGUSTING SERVICE

I took my laptop in for repairs on the 11/04/2015, and Sizakele Mnguni assisted me said i will know what the problem is during the week before Friday the 17th but nothing was communicated to me during the week and i clearly stated on that day that i use the laptop for my school work and i do not have enough time on my hands because i work long hours and i would really appreciate it if the laptop is fixed ASAP. Nothing was communicated to me until my brother called the branch on the 17th and she was not in. Then when she came back there was still silence until the 29th when my brother called the branch AGAIN,only then the quotation was emailed and she said she received it last week but it was never sent. Then i turned down the quotation and my brother asked for the laptop to be sent back because we didn't't accept the quotation. She said she will contact him before the end of the week, its been 3 weeks now, i called her on the 9/05/2015 she said she will contact me before the end of the week like she always says and nothing was communicated. I am sick and disgusted, this is totally unacceptable. I would really love to get my laptop back since INCREDIBLE CONNECTIONS CAN'T HELP ME