Poor Customer service, stinking !

We purchased a printer from Incredible Connection Menlyn Maine on Friday the 2nd of November, we realized that the printer did not meet our needs and went to return the printer today (within the 14day day period stated on the receipt) . As we get there, and they are about to do the refund for us, I get slapped with a "oh so by the way, we charge a 15% handling fee because the package is open". I refuse to pay this - and we ask to speak to the manager. No one informed us when purchasing the printer that when you put the cartridge in that we will be charged because we actually opened the printer and installed the cartridges which is NOT FULL already - nor does this get defined on the receipt.

We got greeted with a Manager with a rotten attitude, Renier, who then just said the receipt does state because goods are not in the package as when purchased and this is the cartridge he is referring too. We then got advised to speak to Head office manager, Matthew who also just shrugged off very unhappy customers and lost the sale of another printer. Had we been informed about the "handling fee" we would have gladly paid this, but due to the poor service and trying to understand where we, as the customer came from, along with a stinking attitude toward us because we were unhappy about this - just left a bitter taste in our mouth.

We feel that this was a complete *******, as NO ONE informed us upon Purchase that this would be the case, and the horrible attitude toward the situation was just plain poor and pathetic.

Completely understand why people refer to 'Incredible Connection' as ''incredible *******ion''.

We ended up purchasing a printer from Game, who told us upfront should we open the cartridge - we cannot return the printer at all.