Poor Customer Service, Failing to refund my money, Making me deal with their supplier.

Poor customer experience/ customer care and poor business practices. I bought a Graphics Card (Inno3d GeForce RTX 3080 Twin X2 Graphics Card)

It turned out to be an extremely poor-performing card. I had the card for a few days still brand new. I used the card for my AI and Machine Learning purposes. It crashes every 3-5 hours due to overheating it exceeds 100+ Degrees Celsius and the driver crashes resulting in my work being void and progress lost. This card has an overheating problem! Normal RTX 3080 ranges are maximum of 72C and an average of 70.2C. The guy quotes on the phone call that it’s normal for that card to be around 110 degrees. That is the problem way the card is crashing the thermals is bad for that card it’s supposed to be in this range of around 72C and average 70.2C. I returned the card the same week I got the card by shipping.

Order # *** Order Date: November 30, 2021 They took my card for 2 months. Recently they phoned me said they tried to break the card and stress tested it. They tested the card only for a short period of time. I addressed the problem to them and now they want to send me back the card and even wanted me to pay me a fee of 15% of the card price to bring it back to me. Incredible Connection put me to talk to the supplier of the card which they sold to me. If I bought a product from a Shop A. Why must I deal with Shop B who dealt with Shop A? The card is still brand new. I wanted my money back so I can buy a better 3080 from a different person. The supplier of Incredible Connection wants me to video me showing how the card is crashing. I still never get my card back. I have been out of business for 3 months now with no graphics card because I sold my current one to buy this new card. I am the customer who is demanding a return. They are trying to make me keep the card and leave me with this faulty card. The customer service lady was arrogant and rude. The supplier wants me to prove to him how is the card failing and everything is working on his side. He also took my card for a few months who knows if he broke the card even more doing these stress tests. Let’s just say I prove it which I will do! I must wait so many months again to get my money back. Nope, I’ll be better off just keeping that card. I want my refund from Incredible Connection. Look at Makro. I bought an item and returned It brand new. They don’t ask one million questions they just took it and returned my money same time. You can view reviews here for other people who own the card. https://www.reddit.com/r/nvidia/comments/jhmp38/inno3d_rtx_3080_twin_x2_oc_any_good/ I am not even sure if they are going to read this review. I saw the other Hello Peter reviews for Incredible Connection. They also treated others the same how I got treated by them.