Poor Customer Service

Good Morning

I’ve never experienced such a poor service from a service provider at Incredible Connection in Mall of Africa, finance department her name is Mpho I stand to be corrected if I got the name incorrect. I took a double deal of two IPhone’s 13 on the month of October with the Vodacom double deal which was advertised by the store. Long story short is that my initial deal was to pay R1,188.98 as per my agreement of my contract. Instead of Vodacom debiting that amount they debited 1,338.98.

As I enquired with Vodacom they stated that will be the amount they will be debiting for the next 36 months. I’ve been to the Incredible Connection at Mall of Africa multiple times but the very same lady in the finance department whose very arrogant and rude keeps sending pillar to post stating that she has nothing to do with this issue I must go address my complaint straight to Voda-store or contact Vodacom myself and resolve my problem with yet she the one who completed my contract.

I tried getting in contact with the store manager a number of times via their store landline but instead the floor stuff members will answer the call and pretend as if they are transferring my call then drop the line, I tried it 3x to be sure if it’s not a network problem but the same thing occurred.

At this point I don’t know where should I address my complaint cause even if I try the head office the same issue transpires.

Kind regards Siyamthemba Njozela ***