Poor Customer Service Experience

I am writing to express my dissatisfaction with the customer service I experienced at your store. Yesterday, I spent nearly four hours at the store, from 16:35 to 19:36. During this time, I was informed that the system was slow on MTN and that I could only be assisted with Vodacom.

We completed the required forms and submitted the necessary documents, and the contract consultant assured us that we would receive first preference in the morning as we were the last customers before closing. However, at 09:56 today, he called to request additional documents, which I promptly sent.

At 13:56, I called to follow up but the call was dropped. I emailed him at 15:30, and he mentioned that the system was still slow. How is it possible that after almost 23 hours, no progress has been made? I am confident that new contracts have been issued within this time frame.

At 16:30, he dismissed my concerns and suggested I return on Friday. This level of service is unprofessional. When I called again to speak to the store manager, my call was dropped, and when I called back, I was put on hold for five minutes. Despite remaining calm, I noticed that three people ahead of me received their contracts, while I have been left waiting for an unreasonable amount of time.

This situation is unacceptable, and I request immediate assistance to resolve this matter.