Poor Customer Service / Advertising under false pretenses

I am the office manager and was tasked to find the following product at incredible MacBook Air 13 M1 8 Core CPU 7 Core GPU 8GB 256GB SSDconnection.

This item is on a current promotion.

R 16,999 Sale ends Saturday, 1 March 2025 R 14,999 with +more.

the above prices is pasted from their website

The online site showed out of stock.

I then phoned the call Centre to find out what to do *** A lady answered, on my end she was on speaker phone, the whole office could hear her.

I was asking her if the out of stock is just for online purchases or for instore as well. She stated that the out of stock online would be for nation wide. Meaning they have absolutely no stock anywhere, not even in their hubs.

She stated that I could save the item under my Wishlist. She stated that stock might take along time to come in.

I then asked a very fair and relevant question. I am obviously inquiring about this item as it is on promotion, if I put it to my Wishlist will I get it at the special price. She said no! I then asked how they can leave this item advertised knowing that they do not have stock and knowing that they obviously wont have stock for the remainder of the promotion.

She then simply put the phone down. One could hear the sound of dropping a call.

My colleges immediately asked, Did that woman just put the phone down on you. I said yes. Some staff was voicing their opinion that is simply just rude and ********* and poor manners and poor customer service.

The last year, We have spend on average plus minus R200 000 on devices for our staff.

Guess what - I ordered and paid for the same device R2000 cheaper at Makro and they will deliver on Friday.

Incredible connection has lost a client and all our business. I guess they do not need our Money!!!!

This week I have had to lodge 3 separate complaints for retailers. It seems as though there is trend developing whereby retailers either don't care or too scared to deal with their staff. In my experience, as an Area Manager in the Retail Sector, once you loose control then it becomes difficult to come back from it later. In an industry where everyone else offers the same products as you.......it is your staff with their customer service that sets you apart from the rest!!!!!

Kind Regards Marinette