POOR CUSTOMER SERVICE

I bought my cell phone with this company and took insurance they offer in store. I submitted an insurance claim last year in September 27 with them for a broken screen, despite the fact that it took a month to approve my claim , the phone took a further two months to be fixed. When it finally returned in December it had more cracks and chips around it the assistance was even embarrassed as we looked at the phone. To crown it all the Manager at the Hemingways store in East London shouted back as I exploded as I was too frustrated as I had returned the phone to them for a third time for faulty repairs. The Manager , Phillip even went to the extreme of telling me in my ears that he is not going to help me . I lodged a complaint online against Phillip, I even called their customer services to lodge a complaint but all in vain. One customer referred to this company as Incredible *******ion,I do understand why after my own experience of their poor customer services department. I was even shocked to learn that their customer services consultants are not allowed to call the customers back when a customer runs low on airtime while lodging a complaint. To cut it short, I am still without a phone to this day.