Poor Customer Service

My niece bought a Samsung Fit E back in October to have it returned for repairs a week later. Got it repaired but then it happened again. Don't hear from the consultant because he was on sick leave. While we understand the fact of not making contact due to being ill but then handover your queries to another consultant to assist your customers. People pay lots of money for your products to have such poor quality of service.

To top it off, this is the 3rd time the watch has been taken in and now have no ETA as to when she's getting it back or whether she'll get a refund. There is absolutely no interest in this product but have to wait for feedback from a shop who was happy to take her money in cash I might add, and sitting with no watch.

Emailed the consultant dealing with this query on behalf of my niece to get absolutely no response.

This was not bought as a fashion status.

I welcome your feedback ASAP.