Poor customer service

I raised a fault on the 7th of July 2023 just after the product was delivered. I received a call and I was asked to send details which I did. So now I’m receiving a response after I have send a number of inquiries about the status of the return/exchange saying they will collect on the 19th of July 2023. This has been dragging for long and there was no update until now. Now when the driver comes to collect will I receive the desk as well because it’s been dragging and I cannot more days or even weeks for the desk.

Reference Number is: IC-ROCH-***

Can they deliver mine and collect theirs same day.