Poor customer service.

Good Day. I took in a laptop (in warranty) that was faulty (hard disc) on 6 August 2018 to the Secunda branch. It is now 20 September 2018 and I still have not received it back. I don't get any status feedback from the store . I must make the effort to phone frequently just to hear the same story every time, "that they are waiting for a part". I think to wait almost two months for a laptop part is ridiculous, and that incredible connection can at least stay in contact once a week via e-mail to keep the customer updated.