Poor Customer Service

<p>I handed in my laptop to get the bottom housing replaced on the 20/12/2016. The technician stated that I would have it before Christmas Eve. I received no call to collect on Christmas Eve. </p> <p> </p> <p>I knew it would be pointless to call over the next two days due to the public holidays. I called on the 27/12/2016 and was told some of the parts haven't not been ordered due to suppliers being closed. I understood. I was assured that I would be able to collect in the next few days.</p> <p> </p> <p>I had dead silence. I called on the 04/01/2017 and was told the technician no longer works at Incredible Connection and was transferred to a new technician. He said he'd call me in an hour with an update. He did not call me and I couldn't get through to him for 4 hours. </p> <p> </p> <p>When I went in, the technician gave me frivolous excuses as to why he never called me and then told me that nothing was ordered. By then, the Branch manager came and he stated that the technicians are subcontractors and it's not his problem etc. </p> <p> </p> <p>Incredible Connection, when a customer walks in and leaves their items to be repaired, the quotation we accept has Incredible Connection's company name on the invoice not the subcontractors. We hold you as the company responsible, who you hold responsible is your issue.</p> <p> </p> <p>Branch Managers should try defuse the situation, not make it worse by giving an I-don't-care and It's-not-my-problem attitude. The staff need to understand the importance of customer service and not do as what was done with me.</p> <p> </p> <p>I will never recommend this company to anyone.</p>