POOR CUSTOMER SERIVCE Incredible Connection Sandton

I have purchased a Cricut explore air 2 bundle on 25 /01/2022. Via the Incredible connection online store . My wife and I went today, the 27/01/2022 to collect my Cricut explore Air2 bundle from your Sandton branch at 6 pm. On arrival, we had to wait more than 30 minutes to be served and then to be told that they were having technical difficulty and would have to do a manual receipt.

As we waited for the receipt to be made out. My wife and I requested to confirm that all items were in the bundle box as advertised on your website. Upon inspection, with the sales manager, we found that the Prem Vinyl Pmnt 30x30cm was not in the box. The sales manager Pule Nonyane assisted us by checking other bundle boxes as well as the online special was correct. He confirmed that there should have been a Vinyl roll in there as per the advert.

I am very disappointed that the advert states one thing and on the collection, it was not the same. We have spent R 4999 on this bundle and were not expecting to have items missing. I drove all the way only to leave without my purchase. Unsatisfactory service, I expect to receive what I have paid for as this is now an inconvenience.

They said that they will deliver our item for free of charge. we only received our item on 09/02/2022 when paid last month more than 2 weeks ago. The box was damaged and the item was damaged. We have escalated the matter to the JD Group head office with regards to the poor service. The branch manager does not even call to apologize but they are too good to take people's money. This complaint should go the group CEO as should be made aware of the poor customer service that is been given from a flagship store like Sandton. They don't deserve to be in business and they should close their business. They must realize if you give poor customer service. don't expect people to support your business. The