poor customer exprience

I'm really disappointed on the incredible connection application process last week 19/01/2021 I received an SMS that later that evening that my application was provisionally approved and that I needed to submit my ID, 3x Bank statement and latest payslip at Table Mall. On Saturday 23/01/2021 I went to submit all the documents the entire process took an hour to facilitated, they wouldn't accept my three months bank then I had to give them my 6 months bank e-statement, that was not good enough for them mind you the bank statement had the bank stamp. On Monday they called. Informing me that they can't accept the bank statement I submitted they need the one from the actual bank. I explained to Nikki who was assisting me that I work in Kuilsriver and knoff at 5 there's no way I could make it at their store before 6. To satisfy they annoying tedious process I withdrew my bank statement outside the ATM Monday afternoon and asked my sister to hand deliver it on my behalf the following day. On Wednesday morning I received a call from Incredible Connections that my October statement does not have my name and that I need to go back to the bank and ask for a statement that has my name on it. I am seriously annoyed and Incredible connections has completely wasted my time where I could have app**** for credit as well. They process is Tedious, time consuming and utterly slow. I would never recommend them to anyone, the statement comes directly from the bank, e-statement was not acceptable, 6 months statements was also not acceptable heavens knows what they want.