Poor Customer Care and Employee Accountability

Incredible Connection Fourways has been the bane of my existence since 2025 November after one of their technicians falsely sold a service to install my TV.

It has now been three months since purchasing my TV and it being damaged by one of your staff members, Muhali, yet we are nowhere close to resolving this issue. I escalated the matter with their Brand Manager Lydia and Store Manager Lesego. Last I was advised was that I would be getting a R2000 discount on purchasing a new unit, which really does not begin to cover half the costs I incurred when making the purchase, additionally, it absolves Muhali from taking responsibility for damaging my unit and makes it completely my issue which is absolutely unacceptable.

What I insist on understanding are the steps taken by the company to hold him to task for clearly offering a service he was not fit for and causing the customer (me) damage? Why have I not been informed on next steps to deal with him and his actions? Additionally, if the damage is repairable, what is the cost and turnaround time for that? I have not been given options here and the return time has really been less than desirable quite frankly. I actually regret having bought anything at all from this store.

I left Johannesburg last year thinking this would have been concluded before the year end of 2025 and I have returned in 2026 with no real way forward. I have been calling daily to get assistance and I keep getting my calls rejected, emails ignored and no urgent attention.

My money is gone and no one seems to care to get this issue resolved!