Poor Cellphone Department Service at Incredible Connection Centurion Mall

In short, go to another branch. Or go to their competitor. This branch in particular, the cellphone department offers no help. You have to beg them to do their job. I went there to port over an MTN prepaid sim to vodacom (to take out a contract with Incredible Connection). They turned me away and told me to go to Vodacom directly. I eventually took out a new contract, vetting processes take about 24 hrs typically. I call them constantly, had to go back because they didn't get the necessary information when I was there. I call them and they say that the pending process is completed but they cant help me because they have to go home. I called the store at 12:30 during the day! I call them again at 16:30 to find out if I can come by to collect my device, they tell me that they are going home (the store is meant to be open till 19:00 on weekdays). I have to wait another day (if that). As a business you want clients to spend their money at your store, instead it seems that Incredible Connection is doing too well and does not want my business. Think twice about going to this store if you intend on doing a cellphone upgrade or if you are planning to take out a contract at the store.