Poor and *********** service from Incredible Connection Kolonade

Very bad and poor service received at IC Kolonnade. A cellphone claim was approve by Abacus Insurance and just because the person receiving the email(Isaac) is off, they are turning customers away. How can the manager-Reneilwe not be able to retrieve the work emails? Why must was my son turned away 1stly because of load shedding and now he's been told the technician is off. He went to menlyn for further assistance, still Kolonnade failed to send an approved email from Abacus to Menlyn. The reason was because the technician will be back on Monday. Does this mean should Isaac pass then we will have to wait for his vacancy to be filled before we get customer service from IC Kolonade? I'm so very disappointed because even wen we submitted the required docs at Kolonade, Isaac promised to send me an email, to date he hasn't. I had to follow up every week to find out how far was the claim. IC Kolonade don't know what customer service entails. They just don't care about their customers. They don't even provide accurate information. The service is so flubbergasting, too much inconvenience and no pride in their jobs