Poor advice and disappointing service!

I bought a Kodak printer from Incredible Connection about 2 years ago - based on them telling me that they recommend the Kodaks due to their ink cartridges being relatively cheaper than the other brands. A few months later when I wanted to buy new ink cartridges from them I experienced difficulty in terms of them not having any stock (at more than one branch!), however at that stage they could still order it in, so I just had to wait. The next time round however they told me that they don't sell any Kodak printers anymore and gave me the details of a different company where I can buy more ink. According to my printer it needed ink replacement again last week, so I bought 4 new cartridges (not cheap!) only to insert them and finding other problems with the printer which now leaves me with a printer that can't print (which is probably the reason that Incredible Connection don't stock Kodak anymore!!) as well as the new cartridges that is now also useless. I then phoned them and they said that because the cost of getting the printer repaired would be so expensive they recommend that I rather just buy a new printer, of course. Selling a new printer every 2 years must be good business?!