Pitiful service

<p>I dropped my expensive laptop and the screen pixellated. As I had bought it from Incredible (call it "Incomprehensible") Connection I took it there for repair, even though it was out of guarantee. Two months later and they have still not repaired it. Endless excuses about parts that have to be sent from elsewhere, that are stuck in customs, that they wrongly described or whatever. Really? Do they send them by sea or something? and are they not used to dealing with Customs? And do they not know how to describe a part properly? Still waiting. </p>