CL
Clive L

1 reviews | Active since Nov 2009

04 Feb 2016, 12:13

Peter for President

Hi. I had a faulty TP-Link router and when it went faulty not one of the Incredible branches I phoned had stock to replace it.<br> <br> I phoned Sandton City twice and spoke to Peter twice. Both times he was extremely helpful and tried to assist me as best he could. We ended up agreeing that Peter would call me as soon as stock arrived. In the meantime my swop out was resolved by me purchasing a different model and paying in the difference.<br> I never expected to hear from Peter again, or anyone else for that matter. Lo and behold I just had a phone call from Peter about ten minutes ago to ask if I was sorted or still needed the replacement router. He was at pains to make sure I was a happy customer.<br> I don't believe Peter went out of his way for me or went the extra mile. What Peter did was his job. The one he gets paid to do and is obviously proud to do it. Lack of service in this country is rife. We all know this, so when someone like Peter actually does their job it is worth a mention. Thank you Peter. When I need anything from Incredible again, I am going to Sandton City and find Peter!!!<br> We need more people like Peter!!!

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Replies (1)
Incredible Connection
Incredible Connection's reply04 Feb 2016, 13:03
Official
Hello clivel,


Thank you for the positive feedback.


Customer service is very important to us and we are glad that you received the service that you rightly deserved.


Your feedback will be sent to the manager of our Sandton Branch.



Thanks and kind regards,

Customer Resolution Centre