PAYED FOR AND DID NOT RECEIVE LAPTOP

PATHETIC SERVICE !!!! on Friday 29 November we ordered and payed for 2 laptops online, when it got delivered on Tuesday 3rd of December, there was only 1 laptop in the box. Now since then it has been a back and forth pain to get any feedback from INCREDIBLE CONNECTION, who's call centre is useless to say the least, we were told that they would get back to us the nxt morning, i am still waiting on that call. I contacted our local store, and the manager Wallace has been very helpfull, but he is also not getting the support form headoffice. The call centre is pointing fingers at the courier company...seriously??? I have been in contact with the courier company RTT, and they gave me all the info in seconds! This morning THURSDAY already i phone our local branch again, as no one is answering the call centre phones since 9am this morning, i get put through to a stand in manager by the name of EBEN - who informs me that there is an email sent last night ( he was cc into this) that a laptop has been despatched and please let the client know, when i say that is already 10:21 now, his response is and what is your point??????? , my point is i have no call, no email nothing regarding this. And i just spoke to the courier company there is NO PARCEL for me on their logs!!!! SO INCREDIBLE CONNECTION has payment of R23k and i have NO LAPTOP, and NO SUPPORT from this company what so ever! THIS IS PATHETIC SERVICE. ANd the 5 day delivery was already on Tuesday, so who is liable for the loss in income, and where is my LAPTOP !!!!!!!!??????????